Frequently Asked Questions - Under Construction
Please email your questions to info@mealtimepartners.com.
Q: Can a person with a bite reflex use the Mealtime Partner Dining System?
A: Maybe. This is a judgment call based on the severity of the bite reflex. The Mealtime Partner Spoon is shatter proof so that the spoon will not break and cause injury even if it is bitten hard. However, if the bite reflex is prolonged, the Partner will detect that something is holding the spoon and will not retract (until the bite is relaxed). Sometimes during a prolonged hold time, the Partner will display an error message indicating "Spoon Cannot Retract" and will go into the Pause mode. The caregiver should press the Pause button to resume operation after the bite is released.
Also, note that the spoon will require replacement more frequently than usual for persons with bite reflex.
Q: Why does the food come off of the spoon after it has been picked up?
A: This will happen if the food is too large for the bowl cover that is being used. To correct this, first, try changing to the next size up cover. If you are using the low cover, try the medium cover. If you are using the medium cover try the high cover. If the problem still persists with the high cover, the pieces of food are too large for the Partner to serve. The solution to this problem is to cut the food into smaller pieces.
FAQ's last updated 8-07-08.