How To Order
Order by Phone, Mail, or Fax order to Mealtime Partners, Inc. (MtP)
Phone: Place orders by telephone at 800-996-8607 (or 817-237-9991, in Texas) Monday through Friday from 9:00 AM to 5:00 PM (CST). Holidays excluded.
Purchase Orders: Purchase Orders (PO) will be accepted from Federal and State Government Agencies, including School Districts and Public Colleges and Universities, without a credit application. All other Purchase Orders must be accompanied by a credit application if credit is not already established. (To request a Credit Application, call MtP.) Mealtime Partners, Inc. reserves the right to require prepayment or COD on any order. Fax PO to 817-237-0102, or mail to Mealtime Partners, Inc., 1137 S.E. Parkway, Azle, TX 76020.
Returns and Exchanges Procedures
● Mealtime Partners allows a thirty (30) day evaluation period. If you are not thoroughly pleased with the Mealtime Partner Dining Device, the unit and accessories can be returned without charge.
● Call Mealtime Partners, Inc. at 817-237-9991 to obtain a returned merchandise authorization number (RMA number). Write the number on the outside of your return shipment and ship package to Mealtime Partners, Inc., 1137 S.E. Parkway, Azle, TX 76020. All return shipping expenses are paid by the customer. Items must be returned within 10 days of receiving the RMA number.
● All returns and exchanges must be in original packaging and received in new and resalable condition. For items returned within 30 days there is no restocking fee. For items returned between 31 and 60 days from the original date of purchase there will be a 15% restocking fee. For items returned between 61 and 90 days from the original date of purchase there will be a 30% restocking fee. No returns will be accepted after 90 days.
● For all returns, we will issue a check or, if it was a credit card purchase, credit your credit card account, for the cost of returned merchandise, minus the required restocking fee, once the merchandise has been received, inspected and confirmed to be in resalable condition. Credits will not be issued for items received in non-salable condition. The customer is responsible for properly packaging and protecting the merchandise during its shipping back to Mealtime Partners, Inc. Initial shipping charges will not be refunded.
● Refunds for returns are issued only to the original purchaser.
● Sorry, but for health reasons we are unable to accept returns for bowls, bowl covers or spoons that have been used (after the 30 day evaluation period). These are non-resalable items.
Damaged Goods
Damaged or short shipments should be reported within 3 days of receipt.
If a shipment arrives damaged or if the shipping container appears damaged, note the damage on the delivery bill and have the driver sign it, acknowledging the damage. Contact Mealtime Partners, Inc. within 3 days of receipt at 817-237-9991 to start processing an insurance claim. An order will be entered at that time to replace the merchandise.
Save the container and merchandise for inspection.
Shipment
Shipping will usually be within 1 week depending upon current backlog. Other items are maintained in stock and will usually be shipped within one week. Packaging, handling, shipping and insurance charges are for UPS Ground within the continental Unites States. For shipping outside of the continental U.S., call for costs. Credit card purchases will not be incurred until the date of shipment.
This page last updated on 07-27-08.